Transform Employee Culture

Background

A global medical devices brand detected downward voice of employee score trends forming before the pandemic. As COVID-19 developed this intensified their workplace challenges further. With increasing employee attrition, the client leadership recognized the urgent need to retain their key talent, sustain motivated employees, and rebuild a resilient company culture. To succeed in the market and protect the future of their company, they needed to focus on the strength and value of their people, with the same unparalleled commitment they give to their external customers.

Approach

Using a strategic approach, a deep dive discovery of all critical challenges was conducted via interviews and comprehensive data analysis. Insights from enterprise-wide leaders were collected and studied to understand their organizational challenges and desired outcomes.

Approach

A broad sample of employees were interviewed, employee survey data leveraged and industry HR best practices for COVID related employee concerns researched in depth. The key insights discovered covered a wide range of topics including health &safety, training, dynamic compensation options, as well as the importance of regular employee recognition.‍

Output

Through activating their people, all teams were empowered to serve their customers better with a positive impact on product sales overall. The innovative workforce strategy was implemented and managed using a phased approach for employees to return to work centered on risk levels, business function, and leadership preferences. The solution captured all data points and qualitative feedback resulting in comprehensive initiatives that transformed the employee culture.

Employee attrition was reduced by 12%. A creative return to office plan was successfully implemented and improved employee engagement on corporate strategy, team environment, DEI, and internal opportunities. Employee satisfaction increased by 11% in the annual employee survey.

Consultant Name

Mike O’Connor

09.26.2022

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Challenge Framing

Through interviews, analyzing current org structure, strategic imperatives, and stakeholder survey data, our team consolidated each challenge identifying the degree of impact and feasibility