Background
A global medical devices brand detected downward voice of employee score trends forming before the pandemic. As COVID-19 developed this intensified their workplace challenges further. With increasing employee attrition, the client leadership recognized the urgent need to retain their key talent, sustain motivated employees, and rebuild a resilient company culture. To succeed in the market and protect the future of their company, they needed to focus on the strength and value of their people, with the same unparalleled commitment they give to their external customers.